Deficiency Records for Consulate Health Care of Norfolk
Updated as of July 01, 2017
This is not the most recent data for Consulate Health Care of Norfolk. For the most recent information, click here.
A list of the most recent deficiencies for Consulate Health Care of Norfolk. The list is based on the information provided by CMS from both standard inspections and from complaints filed by residents.
| Deficiency | Type of Deficiency | Deficiency Date | Date Corrected | Resulted from a Complaint? |
|---|---|---|---|---|
| Provide activities to meet the interests and needs of each resident. | Health | 2016-06-02 | 2016-07-05 | N |
| Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. | Health | 2016-06-02 | 2016-07-05 | N |
| Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. | Health | 2016-06-02 | 2016-07-05 | N |
| Have a program that investigates, controls and keeps infection from spreading. | Health | 2016-06-02 | 2016-07-05 | N |
| Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. | Health | 2016-04-01 | 2016-04-22 | Y |
| Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | Health | 2015-07-02 | 2015-08-12 | Y |
| Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. | Health | 2015-07-02 | 2015-08-12 | N |
| Review or revise the resident's care plan after any major change in physical or mental health. | Health | 2015-07-02 | 2015-08-12 | N |
| Ensure each resident receives an accurate assessment by a qualified health professional. | Health | 2015-07-02 | 2015-08-12 | N |
| Allow residents the right to participate in the planning or revision of care and treatment. | Health | 2015-07-02 | 2015-08-12 | N |
| Ensure that residents receive proper treatment and assistive devices to maintain their vision and hearing. | Health | 2015-07-02 | 2015-08-12 | N |
| Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. | Health | 2015-07-02 | 2015-08-12 | N |
| Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | Health | 2015-07-02 | 2015-08-12 | Y |
| Ensure services provided by the nursing facility meet professional standards of quality. | Health | 2015-07-02 | 2015-08-12 | Y |
| Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. | Health | 2015-07-02 | 2015-08-12 | Y |
| Keep accurate, complete and organized clinical records on each resident that meet professional standards. | Health | 2015-07-02 | 2015-08-12 | Y |
| Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | Health | 2014-07-10 | 2014-08-05 | Y |
| Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. | Health | 2014-07-10 | 2014-08-05 | Y |
| Provide necessary care and services to maintain or improve the highest well being of each resident . | Health | 2014-07-10 | 2014-08-05 | Y |
| Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. | Health | 2014-07-10 | 2014-08-05 | Y |
| Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | Health | 2014-05-16 | 2014-08-05 | N |
| Allow residents to self-administer drugs if determined safe. | Health | 2014-05-16 | 2014-08-05 | N |
| Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. | Health | 2014-05-16 | 2014-08-05 | N |
| Ensure each resident receives an accurate assessment by a qualified health professional. | Health | 2014-05-16 | 2014-08-05 | N |
| Provide necessary care and services to maintain or improve the highest well being of each resident . | Health | 2014-05-16 | 2014-08-05 | N |
| Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. | Health | 2014-05-16 | 2014-08-05 | N |
| Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. | Health | 2014-05-16 | 2014-08-05 | N |
| Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. | Health | 2014-05-16 | 2014-08-05 | N |
| Ensure that residents are safe from serious medication errors. | Health | 2014-05-16 | 2014-08-05 | N |
| Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. | Health | 2014-05-16 | 2014-08-05 | N |
| Keep accurate, complete and organized clinical records on each resident that meet professional standards. | Health | 2014-05-16 | 2014-08-05 | N |
| Provide housekeeping and maintenance services. | Health | 2014-05-16 | 2014-06-24 | N |
| Allow residents the right to participate in the planning or revision of care and treatment. | Health | 2014-05-16 | 2014-06-24 | N |
| Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. | Health | 2014-05-16 | 2014-06-24 | N |
| Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. | Health | 2014-05-16 | 2014-06-24 | N |
| Have a program that investigates, controls and keeps infection from spreading. | Health | 2014-05-16 | 2014-06-24 | N |
| Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | Health | 2014-05-16 | 2014-06-24 | N |
| Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | Health | 2014-05-16 | 2014-06-24 | N |
| Make sure that the facility is administered in an acceptable way that maintains the well-being of each resident . | Health | 2014-05-16 | 2014-06-24 | N |
